SUPPORT
GET IN TOUCH
We read every email and respond within 24 hours. No chatbots, no ticket systems, no runaround.
EMAIL
[email protected]24H RESPONSE
GITHUB ISSUES
GITHUB.COM/SAILOP/SAILOP/ISSUESBUG REPORTS
DOCUMENTATION
SAILOP.COM/DOCSSELF-SERVICE
WHAT TO INCLUDE IN YOUR EMAIL
BUG REPORTInclude your OS, Node version, Sailop version (sailop --version), and the full error output. Redact any sensitive code.
LICENSE ISSUEInclude the email address associated with your account and your license key (first 8 characters only).
REFUND REQUESTInclude your purchase email and approximate purchase date. Refunds within 14 days are processed no questions asked.
FEATURE REQUESTDescribe the problem you are trying to solve, not just the feature you want. Context helps us build the right thing.
PARTNERSHIP / ENTERPRISETell us about your team size, use case, and what integration you need. We offer volume licensing for teams of 10+.
Before emailing, check the FAQ and documentation. Many common questions are already answered there.